Support & Policies

Contact us for any questions, order issues, or support. We will get back to you as soon as possible.

• Phone

  +8801815131040

• Email

  support@nexa.com

• Address

  ঢাকা, বাংলাদেশ

We ship products nationwide using Cash on Delivery (COD) method. After order confirmation, our team will contact you by phone to confirm delivery.

• Inside Dhaka, we usually try to deliver within 1–3 business days.
• Outside Dhaka, it may take 3–7 business days.
• Delivery charges are shown based on the area on the order/checkout page.
• In special circumstances (Eid, storms, transportation issues), delivery time may take a bit longer.

Inspect the product thoroughly after receiving it and then make the payment. Inform us immediately if there are any issues when receiving the parcel from the courier/delivery agent.

Your satisfaction is our priority. Return/replacement facilities are provided in case of product defects or incorrect delivery.

• Issues must be reported within 7 days of receiving the product.
• The product must be unused and in its original condition (where applicable).
• Replacement/refund is considered for incorrect or damaged products.
• Returns may be limited for custom/personal items or hygiene-sensitive products.

For returns or replacements, call us at +8801815131040 or email us at support@nexa.com with the order number.

Aroma & Roots is committed to keeping your personal information private. We only collect necessary information for order processing.

• We collect: name, phone number, delivery address, and order-related information.
• This information is only used for order processing, delivery, and customer service.
• Your information is not sold or shared with third parties without your permission.
• Payment information is not stored on our servers — transactions are made via COD.
• We may update this policy to improve security as needed.

Contact us at support@nexa.com for any questions regarding your information.